Brand Source Service recently published How to Access and Use www.mycycletime.com, the next in a series of tools to drive efficiency and profitability into members’ service businesses.
A service company’s goal should be to reduce cycle time to single digits, and be able to prove it. A website, www.mycycletime.com, has been developed by Marcone Appliance Parts to help do exactly that. www.mycycletime.com is a free site, created for the benefit of the industry, that allows companies to track cycle time by brand, and by in and out of warranty work. In addition, a full range of reports and charts can be generated with the data entered.
Service Committee Chairman Don Frank, Sr. of L.H. Brubaker Appliances in Lancaster, PA has been using www.mycycletime.com for several months now. When asked what he has learned about his business through using the site and what has been most valuable to him, Don stated “The most valuable asset is to know our cycle time for our company. I am totally excited about this tool. The information is unbelievable. I have successfully used the results of mycycletime.com when negotiating warranty rate increases. I also use the reports to watch my company’s performance, which directly effects my first time completes. In addition, I can pinpoint which manufacturer is having the worst effect on my cycle time and can nail down why. Is it training or a parts issue? I can pinpoint which parts distributor and which brand is causing us delays that effect our cycle time. Using this tool I have been able to drive my present cycle time down to single digits and increase profitability.”
If you are a Brand Source Service member and did not receive a copy of the Guide, please email services@brandsource.com. If you have questions or comments about the Guide, please post them below or email services@brandsource.com.
