Brand Source Service Member Repairs Service Department
To coin a phrase often used by Don Frank Sr., Brand Source Service Council member for the Northeast, many independent servicing dealers sorely need to “repair” their service department.
Idler’s Appliances, a Brand Source Service member with three locations in west Central California has done exactly that. Don reported to Brand Source Service during last week’s National Convention that he has attended as many BSS seminars as he can, taken all of the knowledge and expertise that was made available to him, and worked with his service department management team to implement it. The result? Idler’s now boasts a well oiled, professional, efficient and PROFITABLE service department.
Service Manager Dennis McIntosh, with the assistance of Pamel Scarbrough, has penned a very well written manuscript detailing the changes they made in Idler’s service department to achieve the success they have. To download the manuscript click here.
Brand Source Service would like to thank Don, Dennis and Pamela for taking the time to put this information together and share it with other Brand Source Service members. Great work and may you continue to enjoy your success!
