Brand Source Service

Brand Source is very happy to announce that administration responsibility for the portfolio of contracts sold January 16, 2006 through November 9, 2008, currently administered by NEW/WaCA, is being shifted to the current Expert Protection program, effective November 1, 2009.

Earlier this year NEW/WaCA, administrator of Expert Protection service policies sold January 16, 2006 through November 9, 2008 made broad changes to the way that contracts sold during this period were administered.  Chief among these changes was the requirement for Expert Protection servicing dealers to agree to a flat completed call rate or risk losing the referral to a national service provider.

At that time Brand Source began working on solutions that would continue to enable Expert Protection dealer to meet your customer’s service expectations while also providing your company solid financial footing. 

This change means that soon service rates on Expert Protection contracts sold during the period defined  above will be adjusted to the current rates that servicing dealers have agreed under the current program.  It also means that there will no longer be any interference from a third party service company in servicing dealer receiving service referrals on contracts they sold.

There are important details that all Expert Protection dealers and servicers need to become familiar with available by click here and posted in your Brand Source Backroom under Expert Protection and National Information.