Brand Source Service

Expert Protection has published the Q2 schedule of www.expertprotectiononline.com systems training webinars.  To view the schedule click here.

Whirlpool Corporation recently announced that administration responsibility for Dependability Plus service contracts has shifted from Service Net to Assurant.  There are a number of important procedural changes that companies need to be familiar with when providing service under these contracts.  For full details please click here. 
This administration shift also inadvertently resulted in the interruption of […]

Expert Protection has available a trouble shooting guide to use when taking service calls from your customers to ensure that the problem they are experiencing is likely a covered failure.  Click here to view the guide.

SEEARP

Brand Source Service will host an informal breakfast during the 2010 Summit in Dallas at the Hilton Anatole.  Join your fellow Brand Source Service members to hear the latest news and current events related to the industry and Brand Source Service itself.
Breakfast itself will not be served at the meeting so plan to pick something […]

Click here for updated Brand Source District Manager contact information.

Recently Brand Source Service hosted an informational webinar on a new Google search optimization program.Response from Brand Source members was so great that the webinar filled and could not accommodate all of the participants trying to attend.Last week’s Expert Edge included provided members a website, username and password to access a recording of the webinar which some […]

The Major Appliance Service Price Guide (MASPG), aka “The Blue Book, authored by Dean Landers, has been re-branded as The Original Blue Book, Major Appliance Job Rate Guide.  The new product, available now, provides flat rate pricing on both standard and premium brand products in one easy-to-carry book  Previously the book was available in two […]

Marcone Servicers Association (MSA) has announced a new rotation of technical training webinars, free to MSA members.  Training will focus on machine control boards, tear down, error codes and diagnostics of the following products:

GE front load washers
Kitchen Aid double drawer dishwashers
GE top load washer with inverter board

For full details and the webinar schedule click […]

Technical training on laundry products in the Whirlpool family of brands began yesterday at the Galesburg, IL regional training center.  Students from as far away as Silver Spring, MD and Escanaba, MI made the trip to participate in the 4 day program faciliated by product training specialists from Whirlpool Corporation.  Training included classroom instruction on […]