Brand Source Service

Expert Protection has published updated contact information for all programs and the various administrators.  To download this information please click here.

Click here for updated Brand Source District Manager contact information.

Expert Protection is excited to announce a new program to alleviate the financial pressure caused by NEWs administration policies regarding Expert Protection contracts sold January 16, 2006 through November 9, 2008. The subsidy is available to all Expert Protection servicing dealers and the preferred servicers of non-servicing dealers.  The subsidy is tiered to pay increasing amounts on claims […]

Expert Protection has published the schedule of 2010 Q1 Systems Training Webinars. 

Expert Protection Online Systems Training for Self Servicing Dealers
Expert Protection Online Systems Training for Non-Self Servicing Dealers
Expert Protection Online Contract Entry Training
Expert Protection Online Repair Order Creation Training

To view the schedule click here.

Expert Protection is announcing a slight addition to the Contract Modification procedure. Effective Friday, November 20, 2009, the Contract Modification application of www.expertprotectiononline.com will prompt users to provide the type of modification from a drop down menu. After selecting the Requested Modification type, users will be advised as to whether or not a proof of […]

Brand Source is very happy to announce that administration responsibility for the portfolio of contracts sold January 16, 2006 through November 9, 2008, currently administered by NEW/WaCA, is being shifted to the current Expert Protection program, effective November 1, 2009.
Earlier this year NEW/WaCA, administrator of Expert Protection service policies sold January 16, 2006 through November […]

Expert Protection Furniture & Mattress program has published the Q4 2009 Furniture Connection newsletter.  Click here to download it.

As a benefit of Brand Source Service membership, BSS members receive an additional $5.00 per completed call on products protected by a WaCA/NEW adminstered Expert Protection contract.  This benefit was paid automatically from a claims report that BSS would receive from WaCA/NEW quarterly.WaCA/NEW is no longer able to provide these reports to BSS.  As a […]

Expert Protection now features online service authorization.  Expert Protection dealers are now able to request a service authorization through the Expert Protection website.  Qualifying service requests will result in an online service authorization.  In circumstances where a call does not meet the criteria a phone call may be necessary.  For full details of this program please click here. 
 
If […]

Expert Protection plans are a great way to increase your commissions and keep ­customers coming back. But too often, Expert Protection is offered as an afterthought—at the checkout counter. When that happens, the buyer is basically forced to make another purchase decision. And as any savvy salesperson knows, re-opening the sales pitch after the decision […]