Brand Source Service

Expert Protection has published the Q2 schedule of www.expertprotectiononline.com systems training webinars.  To view the schedule click here.

Whirlpool Corporation recently announced that administration responsibility for Dependability Plus service contracts has shifted from Service Net to Assurant.  There are a number of important procedural changes that companies need to be familiar with when providing service under these contracts.  For full details please click here. 
This administration shift also inadvertently resulted in the interruption of […]

Expert Protection has published updated contact information for all programs and the various administrators.  To download this information please click here.

Click here for updated Brand Source District Manager contact information.

Expert Protection is excited to announce a new program to alleviate the financial pressure caused by NEWs administration policies regarding Expert Protection contracts sold January 16, 2006 through November 9, 2008. The subsidy is available to all Expert Protection servicing dealers and the preferred servicers of non-servicing dealers.  The subsidy is tiered to pay increasing amounts on claims […]

Expert Protection has published the schedule of 2010 Q1 Systems Training Webinars. 

Expert Protection Online Systems Training for Self Servicing Dealers
Expert Protection Online Systems Training for Non-Self Servicing Dealers
Expert Protection Online Contract Entry Training
Expert Protection Online Repair Order Creation Training

To view the schedule click here.

Expert Protection is announcing a slight addition to the Contract Modification procedure. Effective Friday, November 20, 2009, the Contract Modification application of www.expertprotectiononline.com will prompt users to provide the type of modification from a drop down menu. After selecting the Requested Modification type, users will be advised as to whether or not a proof of […]

Brand Source is very happy to announce that administration responsibility for the portfolio of contracts sold January 16, 2006 through November 9, 2008, currently administered by NEW/WaCA, is being shifted to the current Expert Protection program, effective November 1, 2009.
Earlier this year NEW/WaCA, administrator of Expert Protection service policies sold January 16, 2006 through November […]

Expert Protection Furniture & Mattress program has published the Q4 2009 Furniture Connection newsletter.  Click here to download it.

As a benefit of Brand Source Service membership, BSS members receive an additional $5.00 per completed call on products protected by a WaCA/NEW adminstered Expert Protection contract.  This benefit was paid automatically from a claims report that BSS would receive from WaCA/NEW quarterly.WaCA/NEW is no longer able to provide these reports to BSS.  As a […]