Sales Changes
Effective November 10, 2008 the Expert Protection Extended Service Plan Program will be changing administrators, from NEW/WaCA to Warrantech. The Expert Protection program itself remains the same and will continue to be backed by Brand Source.
On November 10, 2008, the service plan prices will increase by $2.00 per plan. Pricing will be posted in your backroom on or before November 10, 2008.
The new Expert Protection administrator is in the process of launching an Expert Protection web site for members to enter sales. This new site will not be available until November 30, 2008. We suggest you hold your sales made from November 10 until November 30 until the new web site can be launched and tested.
Consumers who purchase service plans from you during this period will receive their terms and conditions by mail (plans sold Nov 10 to Nov. 30 and entered and paid for by December 10, 2008).
Moving forward, Expert Protection will provide you with terms and conditions passports to give to consumers at the point of sale . This allows your customers to have their terms and conditions immediately at the point of purchase. There will be a separate Passport for major appliances and another for consumer electronics. These will be available at the end of November, 2008.
Please DESTROY ALL current Expert Protection passports and point of sale materials effective November 10, 2008. An order form for new materials will be available shortly in your Brand Source Backroom.
Your new terms and conditions (the service plan coverages) will remain the same as they are today, with changes named in the administrator and insurance provider only.
In major appliances only one plan will be eliminated. The 6 year major appliance plan will no longer be available. This was originally developed to combat a box store offering which no longer exists. This plan was rarely sold by any of our members.
Expert Protection will be reviewing the current program offering and the history of service over the past few years. Keep in mind that in 2006 the appliance manufacturers reduced compressor warranty terms from 5 years to one year, and all parts and labor down to one year. These changes along with new technology may be impacting the cost of service more than anticipated. We understand all service plan administrators are reviewing their recent losses as well and will develop new program offerings shortly.
Expert Protection continues to offer outstanding protection and more than fair service rates for our members and competitive pricing. In addition, no other plan offers the amount of sales training as Expert Protection does.
If you have any questions feel free to contact Mike Cox at the Brand Source Anaheim office by email: mike.cox@brandsource.com.
Service Changes
WaCA/NEW has deemed it necessary to dispatch calls through a national service network (possibly A&E). In order to insure that Expert Protections selling dealers were considered for the service call, Brandsource negotiated the same rate on your existing agreement. The new rate for any appliance repair (sealed system work excluded), parts and labor, will be $136.00. Sealed system repair, parts and labor, will be $305.00. The new rate for consumer electronics repair, parts and labor, will be $250.00.
A new service instruction page will be added to your Brand Source Backroom this weekend with more information.
If you have any questions please contact Mike Cox by email: mike.cox@brandsource.com.
November 25, 2008 
November 7, 2008 
Win a Caribbean Cruise with Brand Source Credit Card!
Caribbean Cruise Standings
October 21, 2008 
Win a Caribbean Cruise with Brand Source Credit Card!
Caribbean Cruise Standings
October 7, 2008